F&Q

 

Please note that because of self-manufacturing and settings of your computer monitor some sizes and colors of our proudcts may vary slightly, we have done our best to display the true colors and how each item may look in it's final mancraft. the products found on this Site; is possible that the product will served in a maximum of 15 days.

 

How long does it take to ship my order?

As each item is carefully curated, we will require at least 7-15  working days to personalize your item before shipping it out. It totally depends of the product you are requiring. Personalization in Textile range usually takes a little bit longer than our leather range.

When will I receive my item?

As your item is carefully curated, please allow 7 to 15 working days for us to personalize your item, pack and dispatch to our courier team.
Custom Monogramming will take up to 7 business day from the day where the final art work file is approved. 

I have an issue with my product what can I do?

We quality check all of our products prior to dispatch and are confident in what are packing before we send your parcel out to you. If you have any issues with your purchase we are happy to look at the issue and provide you with a reasonable resolution. We cannot provide a refund or exchange for pure change of mind on product that has been personalized. Please reach out to our team at contact@shopmacarena.com

Do your items come with a warranty?

Our products come with a 12-month warranty, however if you have any issues with your purchase we are happy to assess the item and provide a reasonable resolution. Where there is general wear and tear on a product we do not guarantee that the products will be replaced or repaired.

 

How should I care for my personalized leather? 

Our leather range is made from 100% leather. Kindly avoid item contact against rough or sharp surfaces to minimize scratching. Any oils will cause the monogram stamping to fade over time.

How do I make payment? 

We accept Debit / Credit Card –  Visa, Master

Monogramming 

All monogramming at ShopMacarena are done individually. As such, there may be minor variations.

Returns 

All items have been carefully curated and checked before dispatch. If the item is faulty upon receiving, please email us contact@shopmacarena.com with your order number and photo evidences. 
We do not accept returns of any item, unless it is deemed faulty. If it is deemed faulty, the item must be unworn, unused, and in their original packaging. 

Returns that do not meet our policy will not be accepted.

Urgent Orders 

Please drop us an email at contact@shopmacarena.com and our sales representive will attend to your email as soon as possible.

Can i cancel or change my order? 

We are unable to change or cancel your orders once placed. 

Bulk Orders

If you would like to place a corporate order (50 pieces or more), please contact us at  contact@shopmacarena.com